Orders & Shipping
Where do you ship?
We ship across Australia and to select international destinations.
Do you offer free shipping?
Standard shipping is complimentary on all orders within Australia.
International shipping is complimentary on orders over AUD $599; for orders below that, shipping fees for all international orders are calculated at checkout based on your destination. Delivery times vary based on your location and will be calculated at checkout.
For full details, visit our Shipping & Returns page.
Do you ship internationally?
Yes, we ship to select international destinations. International shipping is complimentary on orders over AUD $599; for orders below that, rates and delivery times are calculated at checkout.
For full details, visit our Shipping & Returns page.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days.
· Australia: 2–5 business days
· International: 7–15 business days
Delivery timeframes are estimates and may vary.
Can I track my order?
Yes, once your order has been dispatched, you'll receive a confirmation email with tracking details.
Do you offer express shipping?
Yes, express shipping is available at checkout for select regions.
Will I be charged duties or taxes?
For international orders outside of Australia, duties and taxes may apply. These are determined by your country’s customs authority and are calculated at checkout where applicable.
When will I receive my pre-order?
Pre-order shipping dates are estimated on the product page of that particular style. Once you place your pre-order, you will receive an email notification as soon as your order has been shipped. If your order includes both pre-order and in-stock items, the in-stock items will be shipped first, with the pre-order items dispatched separately once available.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of receiving your order. Items must be unworn, unwashed, and returned with all original tags and packaging. Final sale items are non-refundable. For more information on our return process and policy visit our Shipping & Returns page.
How do I initiate a return?
Visit our Returns Portal to register your return and follow the steps provided. Once approved, you’ll receive your return label and instructions via email.
For more information on our return process and policy visit our Shipping & Returns page.
Do you offer exchanges?
Due to our limited production runs, we do not offer exchanges as we cannot guarantee the availability of item(s). We recommend returning your item for a refund or store credit and placing a new order for the desired size or style. Store credit is the full amount you paid, applied automatically at checkout when you're signed in and valid for 3 years from the date of issue.
For more information visit our Shipping & Returns page.
When will I receive my refund?
Once your return is received and approved, refunds are processed to your original payment method within 10 business days.
Original shipping costs are non refundable.
For more information visit our Shipping & Returns page.
What if I receive a faulty item?
We thoroughly inspect each piece before dispatch.
If you receive a faulty item:
- Contact info@elevatedluxurystudio.com within 48 hours of receiving your order.
- Include your order number and clear photos of the issue.
We will work swiftly to resolve the matter.
Do you accept international returns?
Yes, we welcome internationalreturns.
Please note:
- Return shipping costs are the customer’s responsibility
- Mark parcels as “RETURNED GOODS” on customs forms to avoid additional customs fees
- Duties, taxes and customs charges are non-refundable
Product & Sizing
How do I choose the right size?
Each product page includes a detailed size guide. If you’re between sizes or need help, email us at info@elevatedluxurystudio.com, we’d love to assist.
Are your garments true to size?
Yes our garments are designed to be true to size unless otherwise noted. Visit our Size Guide page for more details and please refer to the individual product descriptions for fit notes.
Will items restock?
Most of our styles are released in limited quantities. We recommend joining our waitlist or enabling restock notifications on the product page should the item be out of stock.
Subscribe to our newsletter to receive updates on new arrivals, exclusive offers and brand news.
Fabrics & Care
How should I care for my E•L•S pieces?
Care instructions are included on each product page and on the garment care label. Each E.L.S order also comes with a care guide on how to care for all our fabrics, from silk, wool, alpaca and cotton. We recommend following these guidelines as they will help maintain the quality and longevity of your pieces.
What fabrics do you use?
Our collections are made from premium fabrics: wool, silk, 100% cotton, brushed alpaca-blend knits, and acetate satin. We favour natural, high-quality fibres, chosen for how they feel, how they hold their shape, and how they last. For us, luxury is in the quality of the materials: refined fabrics made to be worn often and kept beyond a season, not replaced. The full composition is listed on every product page.
How do you wash a trench coat?
The Celeste Trench is a cotton stretch satin, best cold hand washed or dry cleaned. Reshape and dry away from direct heat to preserve the funnel neckline, and warm iron or steam to smooth the finish. Made to hold its shape season after season.
How do you wash a satin dress?
Best cold hand washed or dry cleaned to protect the lustre and any lace detailing. Dry away from direct heat, and cool iron on the reverse or steam lightly to release creasing. Handled gently, satin keeps its fluid drape and soft sheen.
How do you wash a cotton shirt?
Best cold hand washed or dry cleaned. Wash with similar tones, dry away from direct sunlight, and warm iron while slightly damp for a crisp finish. Cotton softens with wear while holding its structure.
How do you care for wool?
Wool is best cold hand washed or dry cleaned, then reshaped and laid flat to dry away from direct heat. Avoid wringing, and use a cool iron or a light steam to refresh it. A natural, breathable fibre, wool holds its shape well and needs washing only occasionally.
How do you care for silk?
Silk is best cold hand washed with a gentle detergent or dry cleaned, then dried flat away from direct heat and sunlight. Iron on the reverse on a low setting, or steam lightly. Treated gently, silk keeps its softness and quiet sheen.
How do you wash alpaca knitwear?
Best cold hand washed with a gentle detergent, then reshaped and dried flat, away from direct heat. Avoid wringing or hanging while wet, as the weight can pull the knit out of shape. Alpaca is naturally odour- and dirt-resistant, so it rarely needs washing; airing between wears is usually enough, and washing only when needed keeps the knit looking its best.
Why do you recommend hand washing or dry cleaning rather than machine washing?
Because our pieces are made from premium natural fibres, gentle cold hand washing or dry cleaning protects their structure, colour and hand feel far better than a machine cycle. It's a small ritual that extends the life of each piece.
Sustainability
How do you ensure ethical production?
We partner with manufacturers who share our commitment to responsible labour practices, ethical sourcing and low-impact production. We believe in quality over quantity.
What does 'Slow fashion' mean to you?
To us, it means intentional design, limited production, collections made to last and released without pressure to follow trends. It’s about redefining luxury through timelessness and purpose, not excess.
What is your approach to sustainability?
At E.L.S, we are committed to mindful consumption and ethical production.
Our practices include:
- Using premium and
high-quality materials - Producing in limited quantities to
minimise waste - Partnering with ethical
manufacturers - Offering seasonless designs that transcend trends
Explore more on Our Values page.
Payments & Promotions
What payment methods do you accept?
We accept major credit cards, PayPal and other secure payment options as listed at checkout.
Do you offer gift cards?
Yes, digital gift cards are available for purchase on our website. They make a thoughtful gift for any occasion.
How can I stay updated on new collections and promotions?
Subscribe to our newsletter and follow us on social media to receive updates on new arrivals, exclusive offers and brand news
@elevatedluxurystudio.
Other
Do you offer styling support?
Yes. Our exclusive online Style Guide is a personal styling tool available to all subscribed customers after their first purchase. It offers curated outfit suggestions by occasion, complete with recommended accessories from trusted third-party retailers.
Designed to eliminate decision fatigue, the Style Guide helps you feel confident and effortlessly put together, whether you're dressing for work, weekends or something in between.
To unlock access, simply subscribe and place your first order. For bespoke styling advice, please reach out directly by emailing
us on info@elevatedluxurystudio.com.
Can I cancel or change my order?
If you need to change or cancel an order, email info@elevatedluxurystudio.com as soon as possible. While we cannot guarantee modifications after an order is placed, we will do our best to accommodate your request.
